India Local Search - An Overview

As mentioned in my previous posting, it looks like local search is heating up with the entry of Google Local India. It seems that Google preferred not to acquire any of the leading players in the market - but preferred to use its muscle to fight directly instead of gaining an advantage by teaming up. They seem to be confident that they do not need to shell out money to gobble up any of the leading players - in order to get an advantage.

For this there could be only two reasons. (1) They believe they can do this alone in India (2) The current local search offerings are inferior and will give Google limited value addition.

For some reason, I think their reasoning may be skewed more towards the second option above. They probably have seen the results of these local online engines and figured out that the technology provided and search results provided were very limited or inferior to their own or even “piggy backed” on their search results. To find out, I embarked on my lazy Sunday noon analysis, searching for keyword “fish” on each of the local engines, although I am a vegetrarian :-).

Just Dial - www.justdial.com

  • Very neat and quick interface
  • Based on a highly successful business model of providing directory assistance and information to users through a regular phone call… the popularity of which spread like wild fire and is a lesson to all on steroidal viral growth.
  • Should give direct results on the first page itself, along with further category choices, rather than have user drill down to 3 levels before displaying the data of the match found. The whole “category” level should be removed and combined with a direct search listing results along with the category listing option. This is what Google does. Perhaps JustDial could not figure out the perfect technology to get “deep search” system into place… or is there some inherent advantage in having the user drill down into the categories manually? Why not display both - category matches and first 20 intelligent results?
  • I hate companies that have a tag line that says “India’s No. 1 whatever”. Its so tacky and so old. JustDial folks, if you are reading this - please spend some time and effort in coming up with a better USP.
  • If a user feeds in all the three data entry and selection boxes in their search - it should display direct results rather than drill down categories again. I’m sure, this can be achieved as its not rocket science.
  • Its good to see that they have gone mobile with their SMS offering

Guruji - www.guruji.com

  • Probably the number one in the area of local search combining general website / Internet India search and local search.
  • Very neat interface and quick blazing results
  • Language Search option a BIG plus, although only available for IE, and they should port to Firefox quickl Language Search is only available for Internet website searches, not for local search.
  • Search results are very apt and on the dot and colors work well
  • I’ve been a big fan of theirs from the day I heard about them and am hooked to them for all website searches of India, and hopefully for local search too now.
  • They have the backing of Sequoia Capital India, so funds for scaling up, advertising and bringing on local advertisers should not be difficult.

OnYoMo - www.onyomo.com

  • Neat categorization into Local, Maps and Business search. This should help people get to the information they seek faster.
  • The Map it and Text it features are good, although the Map future needs to be improved and provide more detail. A tie up and API integration with MapMyIndia may be a good move and much needed feature.
  • The technology powering their engine needs a lot of improvement. A lot of assumptions are made. For example, I searched “fish”in city Mumbai and got a list of Restaurants only in Mumbai. How did they assumed I am dining? I was looking for outlets that sell frozen and raw fish.
  • The interface for may be good but the performance in terms of results is lacking and needs a lot more improvement.
  • The name needs to be more catchy
  • They need to do more branding / marketing - as this is a winner takes all market

Dwaar - www.dwaar.com

  • Run by the folks over at MIH
  • Neat looking colorful user interface
  • Search results neatly grouped into separate sections in the result page.
  • Something tells me that their results are not very accurate, and their engine is not powerful.
  • The results were very sketchy and not well described / laid out, with basic text description info lacking - which prevented me from clicking on a result link even though it may be the right link.
  • I was not too pleased with the “Job Results”section - specially because it was in the top half section of the results. Why would I want this? The probability is very low - and they should just put a “search for fish jobs”at the bottom.
  • I wasn’t too pleased by the fact that they used the same colors as Google in their search results.
  • They also had a very tacky Yahoo Answers type feature, where one could ask others to help in the search results. I clicked on it - and it took me to ibibo - a clear cross-selling tactic. The Ibibo page asked me to register! How frustrating… I wonder how many people would.

Laila - www.asklaila.com

  • Not a great homepage look. Very boxy and it appears to be offering search as well as directory browsing services along with reviews service
  • They are only limited to Bangalore
  • The search result page only showed name, address and phone number. And had a link saying Click for more - which shockingly gave me no other information but only displayed the single clicked result on a different page.
  • They have tossed in a “rating” area for users to rate the resulting “business” on a scale of 1 to 5 star… this is absolutely pathetic. How am I going to rate the business when I am still in the search phase.
  • The people behind this site don’t get it at all, and they need to seriously revamp the entire site and features if they are to save themselves from deadpool2.0
  • They have a catchy name, and I hope that Matrix Ventures didn’t back them based on that. Matrix needs to re look at this investment with a more serious and keen eye or its going to end up as a dud.

I have not reviewed Burrp (review and rating of local restaurants in major metros) and Zook (very limited mobile content browsing and search) - as they are local searches limited to a specific topic or media and did not classify as general local search engines. If I have missed out anyone, please post a comment, letting me know and I will review them shortly.

My final take? Guruji wins by a mile. Guruji and JustDial are somewhat at par.

I have changed my opinion after Chetan Saigal pointed out some specific searches in which Guruji failed to give relevant results and where JustDial excelled. Thanks Chetan. Also, I had initially included India specific Internet website search too as a criteria for local search results, but have since then revised the post.

So……. Guruji and JustDial - keep it up and go beat Google at their own game!!





RSS feed | Trackback URI

12 Comments »

Comment by chetan saigal
2007-08-26 21:56:47

Dear Vishal,
Read your well written article on local search. inspired by the same I did a few searches on Guruji and Justdial.
First search was for sony digital camera vendors in andheri west Mumbai
Guruji gave me 3 completely Irrelevant results.
Justdial produced 25 vendors in and around Andheri.

Second searched for fish retailers in Bandra Mumbai
Guruji’s response oops there are no city search results for Fish retailers in Bandra.
Justdial displayed 6 results 4 from Bandra west.

Finally searched for movie chak de India in Bandra west.
Guruji once agin no. relevant results .
Justdial produced three multplexes currently screening, including timings of show and web links for online ticket booking.
Worldwide local search is refered for only what and where search in a particular city. Local search is all about finding business and getting directions. For your kind information local.google.com in the USA does not crawl the web for results it relies on quality data from partners.

 
Comment by d00d
2007-08-27 10:16:28

Not a bad review, however you failed to understand something. Its about the data. All these folks are using same set of data!!! Google Local, Ask Laila, and Dwaar gets the data from the same provider. Others I am not sure. Point is, Indian Search market is still in the birth stage…theres more to come.

 
Comment by Sagar M
2007-08-27 12:31:59

Dear Vishal,

Thanks for your kind words. We, at Guruji.com, are working hard to live up to your expectations, and support by patrons like you makes us push the peddle even harder.

Thanks once again for all the support.

Regards.
Sagar M
Guruji.com

 
Comment by Subu from Just Dial
2007-08-29 14:35:18

Dear Vishal,

With over 4 million users a month, 3 million on voice , over a million users on web (10 million page views) and couple of hundred thousand users in the form of WAP and SMS ( Not yet officially launched.) Justdial is undisputed leader in local search. The tag line India’s no 1 local search is factually correct.

Also let us not forget we are in an era of convergence of Voice, web and wireless.

Your Google local in US has all the above versions.

To answer your query, Why not display both - category matches and first 20 intelligent results?

We have ready technology to deliver the above. But Pre testing it internally and also with couple of hundred users we understand current search model is more relevant and accurate.

Google local search model is flawed; they will have to change soon or else loose users to other specialized local and vertical search engines. Just to prove this point please try searching for Plasma TV Retailers in 42nd street new york don’t be surprised if you also get irrelevant results of flower vendors, Music stores, book store and others.

Thanks

Subu

Comment by Vishal Lamba
2007-09-02 20:16:19

Hi Subu,

Thanks for stopping by and posting your views and plans with JustDial. I wish you guys all the best in fighting the Google Goliath - and if what you have posted factually correct, I see no reason on why you can’t take them on. As I said, try and also show a batch of say top 10 intelligent / probable results along with the category browsing option… it may reduce one level of frustration… and provide direct one level click access to results. No harm.

All the best.. and do let us all know when the new changes you mentioned will be live. We’d love to check them out.

 
 
Comment by Nitin
2007-09-24 00:35:03

Lately, I think dwaar too has significantly improved its product offering, and their Local data is much more comprehensive than a Guruji. IMO, Guruji has lost it, but Justdial is the best.

 
Comment by meena sharma
2007-09-24 23:53:59

I think both are completely a dufferent site. justdial.com is a web directory having list of shops and company. While the guruji.com is running through the dead tadabase of website mostly expired. That’s why sites are not having its base even after so much ads.
I think they are thinking the online marketing benefits.
I am introducing our own and well popular site both in guruji.com and justdial.com is http://find4sites.com.

here visitor can send business enquiry as well as link request to enhance their business.

regards.

 
Comment by Soumik
2007-09-27 12:25:33

Neat Article, if you are the construc criticism types then… slightly preachy.
But very honest.

I think you need to check Zook out a bit more, 2 reasons:

1) Mobile is the next Computer (unless Rip Van Winkle wakes me and tells me it already is)

2) Ziva (the company behind Zook) powers Justdial’s web search as, it does for at least 2 other major YP providers

cheers

 
Comment by anon Subscribed to comments via email
2007-09-28 17:19:18

search for icici atm in saket, new delhi on the first three services you mentioned - guruji, justdial and onyomo - this is the simplest and most basic search - the results would make you wake up…

or barista in hauz khas, delhi - and see the first result that you see on each…

so i guess the market is really in its infancy…long way to go…and winner can not be predicted just yet..

 
Comment by Vishal Lamba
2007-09-28 17:42:16

I have absolutely no clue why AskLaila.com just got $10 million in funding for their website. Its a complete pitty. Thats Rs 40 crore - and I believe its a completely unjustified funding… just what the heck are they going to try and do with this money? Perhaps an all India media blitz.

I don’t believe local search is yet so hot in India… but do these VCs see something we don’t? I don’t think so. Its a lot of hype… in my opinion the user base of people using local search online has not reached critical mass as yet.

 
Comment by anon Subscribed to comments via email
2007-09-28 17:49:49

i guess the underlying thought is a lot of sh#& can be cleaned up by throwing a lot of cash at it…
probably the correct underlying thought needs to be is the sh#* already created bad enough to call it “sick” and back out than to throw more cash
but guess who can challenge the wisdom of mighty investors

 
Comment by Duda
2007-10-03 16:07:31

The following are the critical factors in a local search engine:

a) Data & the need to keep it updated. So the key issue lies in the fact that there has to be a huge team who keeps on updating this information. Now, thats a lot of cost & every team will have to figure out the business model to keep up with it. Just Dial to a certain extent had solved it by charging for listings but that is not sustainable because as soon as someone comes in by providing information free - Just Dial’s model collapses.

b) Being on mobile: Again, this is where these guys will need to charge to stay ahead of the game for sometime and maybe capture the mind share of the subscriber. Also, web based monetization is not big in India, you have to be on mobile to get significant monetization to kick in.

c) Ad inventory: To be able to monetize the searches on web & on mobile, you need Ad Sales team (which is huge cost). The player that captures the local search market share on mobile will be the winner as monetization will really happen on mobile only.

d) UI (functionality & usability) is an important factor but not the differentiator. Everyone is going to have the same set of bells & whistles attached to the site.

Cheers

 
Name (required)
E-mail (required - never shown publicly)
URI
Subscribe to comments via email
Your Comment (smaller size | larger size)
You may use <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <code> <em> <i> <strike> <strong> in your comment.

Subscribe without commenting